Terms and Conditions - Raven DeLune

Terms and Conditions — Raven DeLune Agency™

Effective Date: 1 January 2024
Last Updated: 1 September 2026

1. Introduction

These Terms and Conditions (“Terms”) govern the relationship between Raven DeLune Agency™ (“we,” “our,” or “us”) and our clients, members, partners and website users (“you” or “your”).

By accessing our website, purchasing a service or engaging with us professionally, you agree to comply with and be bound by these Terms.

2. Sole Ownership and Independent Operation

Raven DeLune Agency™ is independently and exclusively owned and operated by Nicola Sandrey, trading as a sole proprietor through NicolaSandrey.com™.

The following interconnected brands and services operate collectively through NicolaSandrey.com™:

• Raven DeLune Agency™
• Kiss Confidential™ — VIP digital online-media assistance
• 👊🏻🦹🏼👊🏻 THE TRUTH PORTAL🔮🪽 by Nicola™
• Nicola Sandrey™ and associated official digital profiles

All these brands, platforms, services, creative structures and associated intellectual property are independently owned, controlled and operated exclusively by Nicola Sandrey.

No other person is associated with the ownership, management or operation of these structures.

Any previous, historic or former personal, professional or creative connection has been severed and carries no continuing ownership, authority, entitlement or right of representation.

No former associate, collaborator, partner or third party is authorised to:

• Represent Nicola Sandrey or any associated brand
• Enter into agreements on their behalf
• Collect or request money in their name
• Access, control or manage their accounts
• Use their names, branding, images or intellectual property
• Claim ownership, partnership, founder or co-founder status
• Present themselves as an authorised agent, employee or representative

Only written confirmation provided directly by Nicola Sandrey can establish an authorised professional connection.

3. Scope of Services

Raven DeLune Agency™ provides independent digital, creative, artificial-intelligence and technology-led assistance designed to help creators, individuals and brands strengthen and elevate their online presence.

Services may include:

• Digital-profile creation and management
• Social-media strategy and assistance
• Content creation and creative writing
• Artificial-intelligence-assisted content development
• Digital technology and transformation
• Brand building and profile elevation
• Video, visual and online-media assistance
• Creator support and guidance
• Audience engagement
• Promotional and campaign support
• Website content and digital presentation
• Trend, niche and platform research
• Digital strategy and advisory services

We supports creators from all lawful backgrounds, industries and creative fields. Services are tailored according to each client’s individual goals, agreed scope of work, timescale and budget.

We are an independent digital-services provider and are not owned, operated, sponsored or officially endorsed by any social-media or content-sharing platform unless expressly stated.

4. Client Responsibilities

Clients are responsible for:

• Providing complete, accurate and lawful information
• Ensuring they have permission to supply any images, videos, music, account information or other materials
• Complying with applicable laws and platform policies
• Meeting their own legal, contractual, tax and VAT obligations
• Reviewing and approving content before publication, where applicable
• Protecting their passwords, accounts and personal information
• Informing us promptly of any unauthorised account activity

Raven DeLune Agency™ does not accept responsibility for a client’s individual legal, contractual, tax or VAT obligations.

5. Legal and Ethical Compliance

Clients are responsible for ensuring that their accounts, activities and content comply with all applicable laws, regulations and platform policies.

Raven DeLune Agency™ does not support, condone or knowingly assist with unlawful, abusive, exploitative or deliberately misleading activity, including:

• Child exploitation or abusive material
• Human trafficking or exploitation
• Bestiality or cruelty towards animals
• Fraud, impersonation or identity theft
• Arms dealing or unlawful weapons-related activity
• Hate, harassment or targeted abuse
• Unauthorised access to accounts
• Unauthorised use of images, content or intellectual property

We reserve the right to refuse, suspend or discontinue services where unlawful, harmful, fraudulent or unethical activity is reasonably suspected.

6. Child and Vulnerable-Person Protection

Raven DeLune Agency™ is committed to protecting children and vulnerable individuals.

We maintain a strict zero-tolerance policy concerning child exploitation, abuse, trafficking, underage explicit material or any other illegal or harmful content involving children.

Where a person under the age of 18 appears in lawful creative content, the client is responsible for obtaining appropriate consent from a parent or legal guardian and complying with all relevant safeguarding, employment and platform requirements.

Any suspected violation may be reported to the relevant platform or appropriate authorities where required by law.

7. Client Acknowledgment

By engaging our services, memberships or partnerships, you confirm that you have read, understood and accepted these Terms and any related policies, including our:

• Privacy and Data Protection Policy
• Refund Policy
• Cookies Policy
• Child Safety and Content Compliance Policy

Where required, a written or digital service agreement must be completed before work begins.

8. International Services

Raven DeLune Agency™ provides remote digital assistance to clients within the European Union and internationally.

Clients outside the European Union remain responsible for complying with the laws, regulations, advertising standards and platform requirements applicable within their own country or jurisdiction.

Raven DeLune Agency™ cannot be held responsible for legal issues arising from a client’s failure to comply with their applicable local requirements.

9. Services for Agents and Representatives

Agents or authorised representatives may use our services for an agreed fee.

Anyone instructing us on behalf of another individual, creator, organisation or brand must confirm that they have appropriate authority and permission.

Using Raven DeLune Agency™ does not remove or replace any client rights, responsibilities or obligations set out in these Terms.

10. Promotions, Partnerships and Affiliates

We may provide promotional services for creators, influencers, professionals, organisations and brands under a separate written agreement.

Paid partnerships, sponsorships, gifted products, affiliate relationships or other commercial arrangements will be identified where required by law or platform policy.

The appearance or mention of a person, creator, organisation, product or trademark does not automatically establish any affiliation, commercial relationship, sponsorship or endorsement.

11. Images and Intellectual Property Rights

All original images, videos, writing, recordings, branding, designs, logos, graphics, concepts, website material and other original content created or legally owned by Nicola Sandrey are protected by applicable copyright and intellectual-property laws.

All applicable image and intellectual-property rights are reserved exclusively by Nicola Sandrey, trading independently through NicolaSandrey.com™.

This protection extends to original material created for or published through:

• Raven DeLune Agency™
• NicolaSandrey.com™
• Kiss Confidential™
• 👊🏻🦹🏼👊🏻 THE TRUTH PORTAL🔮🪽 by Nicola™
• Official Nicola Sandrey digital and social-media profiles

Original material owned by Nicola Sandrey must not be copied, reproduced, altered, republished, distributed, impersonated, sold or commercially exploited without prior written permission, except where permitted by law.

It must not be used to create false profiles, misleading associations, digital replicas, manipulated identities or unauthorised artificial-intelligence content.

Where artificial-intelligence tools assist with content, Nicola Sandrey reserves all rights that may legally apply to her original creative contribution, direction, prompts, selection, editing, arrangement, branding and final presentation.

Images, music, videos, trademarks and other materials belonging to third parties remain the property of their respective owners. Their appearance does not imply ownership, affiliation, partnership, sponsorship or endorsement.

Anyone who believes their rights have been affected should contact Nicola Sandrey directly so the matter can be reviewed.

12. Unauthorised Representation and Impersonation

No person may use the name, image, likeness, voice, branding, biography or business identity of Nicola Sandrey to create the impression of an authorised connection.

No person may claim to be a founder, co-founder, owner, partner, director, manager, employee, agent or official representative of Nicola Sandrey or her associated brands without her current written authority.

Any former permission or association should not be treated as continuing permission.

Suspected impersonation, misrepresentation, unauthorised account access or misuse of intellectual property may be reported to the relevant platforms, service providers or authorities.

13. Limitation of Liability

To the fullest extent permitted by law, Raven DeLune Agency™ will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services.

Where liability cannot legally be excluded, our total liability will not exceed the amount paid by the client for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

14. Amendments

Raven DeLune Agency™ reserves the right to amend these Terms when necessary.

Updated Terms will be published on the website with a revised “Last Updated” date. Continued use of our website or services following an update constitutes acceptance of the revised Terms, subject to any additional consent required by law.

15. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the Republic of Cyprus.

Subject to any mandatory consumer rights that may apply, disputes will fall under the jurisdiction of the courts of the Republic of Cyprus.

Nothing in these Terms removes any mandatory rights provided under Cyprus or European Union law.

16. Contact Information

For questions concerning these Terms and Conditions, please contact Nicola directly:

Nicola Sandrey
Sole Owner and Operator
NicolaSandrey.com™
Raven DeLune Agency™
Email: ravendeluneagency@gmail.com

© 2024–2026 Nicola Sandrey, trading independently through NicolaSandrey.com™ and Raven DeLune Agency™. All applicable rights reserved.