Raven DeLune Agency™ Privacy & Data Protection Notice

Effective date: 1 January 2024
Last updated: 3 September 2026

1. Who We Are

Raven DeLune Agency™ is independently owned and operated by Nicola Sandrey, trading as Raven DeLune Agency.

Nicola Sandrey is the Data Controller responsible for deciding how personal data collected through this website and the agency’s services is used.

Contact: ravendeluneagency@gmail.com

When Raven DeLune Agency processes personal data solely on a client’s instructions—for example, while helping manage a creator’s social media account—the client may be the Data Controller and Raven DeLune Agency may act as the Data Processor.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and social media handles.
• Messages, enquiries and other communications.
• Information needed to provide services, including portfolios, content, audience information and professional details.
• Transaction and billing information. Payment-card information is normally handled securely by the relevant payment provider and is not stored directly by Raven DeLune Agency.
• Technical information such as your IP address, browser, device type and website activity.
• Marketing preferences and cookie choices.
• Information you choose to make public or provide through social media.

Please avoid sending unnecessary sensitive personal information.

3. How and Why We Use Your Information

We may use personal data to:

• Respond to enquiries and communicate with you.
• Provide, manage and improve our services.
• Create proposals and manage client relationships.
• Process payments and maintain business records.
• Protect our website, accounts, clients and intellectual property.
• Prevent fraud, misuse, impersonation or unlawful activity.
• Send marketing communications where permitted.
• Meet legal, regulatory, tax and accounting obligations.

4. Our Legal Bases

We process personal data only when we have a valid legal basis, including:

• Contract: to provide services you have requested.
• Consent: where you have freely agreed, including certain marketing or non-essential cookies.
• Legal obligation: where records must be kept or information disclosed by law.
• Legitimate interests: to operate, improve and protect the agency, provided your rights do not override those interests.
• Legal claims or vital interests: where processing is necessary and permitted by law.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Sharing Your Information

We do not sell personal data.

Information may be shared only where reasonably necessary with trusted service providers, including website hosting, cloud storage, email, analytics, social-media, professional-advisory and payment-processing providers.

We may also disclose information where required by law, to protect legal rights or in connection with a business reorganisation. Providers acting on our behalf must process information securely and only for authorised purposes.

6. International Transfers

Some service providers and social-media platforms may process data outside Cyprus or the European Economic Area.

Where required, we use recognised safeguards such as an adequacy decision, approved Standard Contractual Clauses or another lawful transfer mechanism. EU rules require appropriate protection to continue when personal data is transferred outside the EEA. European Commission guidance⁠

7. How Long We Keep Information

We keep personal data only for as long as it is reasonably needed for the purpose for which it was collected, including providing services, resolving disputes and meeting legal, accounting or tax requirements.

Retention periods depend on the type of information and applicable legal obligations. Information that is no longer required will be securely deleted, anonymised or restricted.

8. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about how your information is used.
• Request access to your personal data.
• Correct incomplete or inaccurate information.
• Request deletion of your information.
• Restrict or object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent.
• Object to direct marketing.
• Raise concerns about automated decision-making.

Raven DeLune Agency does not currently make decisions producing legal or similarly significant effects using solely automated processing.

To exercise your rights, email ravendeluneagency@gmail.com. We may need to verify your identity before completing a request.

9. Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.

No internet or electronic-storage system can be guaranteed as completely secure. If a personal-data breach creates a legal duty to notify affected individuals or an authority, the required notification will be made.

10. Cookies

The website may use essential cookies required for it to operate. Analytics, advertising and other non-essential technologies will be used only where permitted and, where required, after you have provided consent.

You must be able to accept, reject or change your non-essential cookie choices. More information should be provided in the website’s Cookie Notice. The EDPB’s own policy illustrates the distinction between essential cookies and optional analytics cookies. European Data Protection Board⁠

11. Marketing

We will send electronic marketing only where legally permitted. You can unsubscribe using the link provided in a message or by contacting us.

We may still send essential service or account communications after you unsubscribe from marketing.

12. Social Media and External Links

Our website may link to social-media platforms and other external websites. Those services operate under their own privacy policies, and Raven DeLune Agency is not responsible for how independently operated websites process personal data.

13. Children

Raven DeLune Agency’s services are intended for adults aged 18 and over. We do not knowingly collect personal data from children through our services. Please contact us if you believe a child has provided personal information without appropriate permission.

14. Complaints

Please contact us first so we can try to resolve your concern.

You also have the right to complain to the Office of the Commissioner for Personal Data Protection in Cyprus or the relevant supervisory authority where you live or work. Cyprus complaint service⁠

15. Changes to This Notice

We may update this notice when our services, technology or legal obligations change. The latest version and revision date will be published on this website.

Contact

Nicola Sandrey
Sole independent owner and operator
Raven DeLune Agency™
Email: ravendeluneagency@gmail.com

Important checks before publishing

The policy now covers the major GDPR gaps, including controller/processor roles, lawful bases, marketing, international transfers, children, payment processors, automated decisions and broader data-subject rights. The GDPR’s recognised principles and rights are summarised by the European Commission⁠.

Raven DeLune Agency™ Cancellation and Refund Policy

Effective date: 1 January 2024
Last updated: 3 September 2026

1. Scope

This policy applies to services purchased directly from Nicola Sandrey, trading as Raven DeLune Agency™.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

2. Consumer Right to Cancel

If you purchase services online as an individual consumer, you will normally have the right to cancel your contract within 14 days of the date it was agreed, without giving a reason.

This statutory cooling-off right generally does not apply to purchases made wholly for business or professional purposes.

3. Work Starting Within 14 Days

If you ask us to begin work during the 14-day cancellation period and then decide to cancel, you may be charged a fair and proportionate amount for work already completed.

If the service is fully completed within that period following your express request and acknowledgement, your statutory right to cancel may end once the service has been completed.

Where digital content is supplied immediately, you may be asked to expressly consent to immediate access and acknowledge that this may end your cancellation right.

4. How to Request a Cancellation or Refund

Email ravendeluneagency@gmail.com or use the website contact form.

Please include:

• Your name and contact details.
• Your order, invoice or reference number.
• The service purchased and date of purchase.
• Whether you are cancelling or reporting a problem.
• A clear explanation and any relevant supporting information.

We aim to acknowledge requests within five business days. Complex matters may take longer to investigate, but we will keep you informed.

5. Services That Do Not Meet the Agreement

If a service is not provided with reasonable care and skill, is materially different from what was agreed or is otherwise not supplied as required by applicable law, please contact us promptly.

Depending on the circumstances, an appropriate solution may include:

• Correcting or repeating the affected work.
• Supplying the missing part of the service.
• A proportionate price reduction.
• A partial or full refund where legally required or otherwise agreed.

6. When Refunds Will Not Normally Be Provided

Subject to your statutory rights, refunds will not normally be offered where:

• The agreed service has been properly and fully delivered.
• You have simply changed your mind after the applicable cancellation period.
• A deadline was missed because you did not provide required information, access, approval or materials on time.
• Dissatisfaction relates only to subjective preferences outside the agreed scope.
• Results depend on third-party platforms, algorithms, audience behaviour or market conditions that were not guaranteed.
• Work falls outside the original service agreement or approved brief.

Custom or personalised work is not automatically excluded from all consumer protections. Any cancellation restriction will apply only where legally permitted and explained before purchase.

7. Results and Third-Party Platforms

Raven DeLune Agency does not guarantee particular numbers of followers, views, engagement, sales, income, media coverage or platform approval unless a specific written guarantee has been expressly agreed.

Social-media platforms, search engines and other third parties may change their algorithms, rules, access or services without notice. Such changes do not automatically make Raven DeLune Agency’s services refundable.

8. Approved Refunds

Where a refund is due following a valid consumer withdrawal, it will be processed within the period required by applicable law—normally no later than 14 days after receiving the cancellation notice.

Other approved refunds will normally be processed within seven business days of approval.

Refunds will usually be returned through the original payment method. Your bank or payment provider may require additional time to make the funds available.

9. Chargebacks and Disputes

Please contact us before starting a payment dispute or chargeback so that we have a fair opportunity to investigate and resolve the matter.

This does not prevent you from exercising any lawful right to contact your payment provider, consumer-protection authority or court.

10. Changes to This Policy

We may update this policy to reflect changes to our services or legal obligations. The latest version and revision date will be published on the website.

Changes will not unfairly remove rights that already apply to an existing purchase.

Contact

Nicola Sandrey
Sole independent owner and operator
Raven DeLune Agency™
Email: ravendeluneagency@gmail.com

EU guidance confirms that consumers generally have 14 days to withdraw from online service contracts and that the period begins when the service contract is concluded. Your Europe — returns and withdrawal rights⁠

Raven DeLune Agency Cookies Policy

Effective Date: January 1, 2024
Last Updated: August 1, 2026

1. Introduction

This Cookies Policy explains how Raven DeLune Agency uses cookies and similar tracking technologies to enhance your experience on our website.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience by remembering your preferences and visits.

3. How We Use Cookies

We use cookies for various purposes, including:

• Understanding user preferences
• Analyzing site traffic and usage patterns
• Improving our services

4. Managing Cookies

You can control cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Changes will be communicated via our website.

Raven DeLune Agency Child Protection Policy

Effective Date: January 1, 2024
Last Updated: August 1, 2026

1. Introduction

Raven DeLune Agency is committed to ensuring the highest standards of ethical responsibility and legal compliance in all our operations. We recognise our duty to protect children and vulnerable individuals from exploitation and harm, particularly in the digital environment. This policy outlines our commitment to child protection and the responsibilities of our clients.

2. Zero-Tolerance Policy

We maintain a strict zero-tolerance policy towards:

• Child Exploitation: Any content depicting minors engaged in sexual activities, or any form of child pornography, is strictly prohibited.
• Illegal Content: The promotion of bestiality, animal cruelty, or any illegal activities is not tolerated.
• Underage Content: We do not allow explicit content involving individuals below the legal age of consent as defined by local and international laws.

3. Client Responsibilities

All clients engaging with Raven DeLune Agency must:

• Implement Age Verification: Establish and enforce strict age verification protocols to ensure that all performers are of legal age.
• Content Moderation: Develop and maintain content moderation systems that prevent the upload or distribution of illegal content, including explicit materials featuring minors or animals.
• Legal Compliance: Provide proof that their operations comply with all relevant local, national, and international laws governing adult content and sexual conduct.

4. Ongoing Monitoring and Reporting

Raven DeLune Agency will actively monitor the content and marketing materials provided by clients. Should any illegal or harmful content be discovered, Nicola Sandrey will take immediate action by:

• Suspension of Services: Temporarily pausing services while an investigation is conducted.
• Reporting to Authorities: Notifying the appropriate law enforcement agencies and fully cooperating with investigations.
• Content Removal: Removing any marketing materials or advertisements that violate our policy from all platforms.

5. Collaboration on Child Safety Initiatives

Here Nicola encourages clients to participate in child safety initiatives by:

• Raising Awareness: Collaborating with child protection organisations to promote awareness about the importance of safeguarding children.
• Best Practices: Advocating for industry-wide best practices regarding the ethical and legal distribution of adult content.
• Education: Providing education to consumers and content creators about the significance of reporting suspicious or illegal content and protecting children online.

6. Reporting Violations

If anyone becomes aware of a violation of this policy, they are encouraged to report it to Raven DeLune Agency immediately. A review and investigated report will be held confidentially and the appropriate actions will be made to resolve any violations.

7. Commitment to Ethical Practices

Raven DeLune Agency believes in the importance of ethical practices, especially in industries dealing with sensitive content, dedicated to promoting safe, legal, and responsible content and ensuring the safety and well-being of minors and vulnerable individuals. This digital agency will continue to enforce strict standards to prevent the spread of illegal and harmful material while collaborating with clients to foster a safer online environment.

8. Governing Law

This policy shall be governed by and construed in accordance with the laws of The Republic of Cyprus.

9. Contact Information

For any questions regarding this Child Protection Policy, please contact Nicola Sandrey at:
Email: ravendeluneagency@gmail.com

At Raven DeLune, Nicola believes in being upfront and clear about how to operate. Sometimes, working with third-party introducers—meaning if you sign up for a service or platform through a link provided, and with this may receive a small commission from them. The key thing? It never affects your costs or earnings. You get exactly what you’re owed, and the third party covers any bonus we receive.

These commissions help us maintain our site, create helpful resources, and offer ongoing support for creators like you. We reinvest it into growing this community, ensuring you can access the latest tools, tips, and industry insights to succeed.

Nicola appreciates your trust and thanks you for being part of the Raven DeLune fam.