Raven DeLune Agency™ Privacy & Data Protection Notice

Effective Date: 1 January 2024
Last Updated: 3 September 2026

1. Who I Am

Raven DeLune Agency™ is independently and exclusively owned and operated by Nicola Sandrey, trading as Raven DeLune Agency™.

I am the Data Controller responsible for deciding how personal data collected through this website and my services is used.

Contact: info@ravendeluneagency.com

When I process personal data solely on a client’s instructions—for example, while helping manage a creator’s social-media account—the client may be the Data Controller and I may act as the Data Processor.

1A. Data Protection Contact

As Raven DeLune Agency™ is independently and exclusively owned and operated by Nicola Sandrey, I currently handle data-protection matters directly.

Nicola Sandrey is the primary contact for privacy and data-protection enquiries, including requests concerning access, correction, deletion, restriction, objection, consent and other applicable data-protection rights.

Data Protection Contact:
Nicola Sandrey
Raven DeLune Agency™
Email: info@ravendeluneagency.com

Where applicable law requires the formal appointment of a Data Protection Officer (DPO), I will make the appropriate appointment and update this Privacy & Data Protection Notice accordingly.

For all privacy and data-protection matters, please contact me directly at info@ravendeluneagency.com.

2. Information I May Collect

Depending on how you interact with me, I may collect:

• Your name, email address, telephone number and social-media handles

• Messages, enquiries and other communications

• Information needed to provide services, including portfolios, content, audience information and professional details

• Transaction and billing information. Payment-card information is normally handled securely by the relevant payment provider and is not stored directly by Raven DeLune Agency™

• Technical information such as your IP address, browser, device type and website activity

• Marketing preferences and cookie choices

• Information you choose to make public or provide through social media

Please avoid sending unnecessary sensitive personal information.

3. How and Why I Use Your Information

I may use personal data to:

• Respond to enquiries and communicate with you

• Provide, manage and improve my services

• Create proposals and manage client relationships

• Process payments and maintain business records

• Protect my website, accounts, clients and intellectual property

• Prevent fraud, misuse, impersonation or unlawful activity

• Send marketing communications where legally permitted

• Meet legal, regulatory, tax and accounting obligations

4. My Legal Bases for Processing

I process personal data only where I have a valid legal basis, including:

• Contract: to provide services you have requested

• Consent: where you have freely agreed, including certain marketing or non-essential cookies

• Legal obligation: where records must be kept or information must be disclosed by law

• Legitimate interests: to operate, improve and protect Raven DeLune Agency™, provided your rights do not override those interests

• Legal claims or vital interests: where processing is necessary and permitted by law

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Sharing Your Information

I do not sell personal data.

Where reasonably necessary, I may share information with trusted service providers, including providers of website hosting, cloud storage, email, analytics, social-media, professional-advisory and payment-processing services.

I may also disclose information where required by law, to protect legal rights, or in connection with a lawful business reorganisation.

Service providers acting on my behalf are expected to process information securely and only for authorised purposes.

6. International Transfers

Some service providers and social-media platforms may process personal data outside Cyprus or the European Economic Area.

Where required, I use recognised safeguards such as an adequacy decision, approved Standard Contractual Clauses or another lawful transfer mechanism.

EU data-protection rules require appropriate safeguards to continue when personal data is transferred outside the EEA.

7. How Long I Keep Information — Retention Schedule

I retain personal data only for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable legal obligations.

My general retention schedule is:

Type of informationTypical retention periodGeneral enquiries and correspondenceUp to 12 months after the last communicationClient records and service-related communicationsUp to 6 years after the end of the client relationshipContracts, agreements and service recordsUp to 6 years after the agreement or service endsInvoices, payment records and accounting informationUp to 6 years, or longer where required by applicable tax or accounting lawMarketing preferences and consent recordsUntil consent is withdrawn or the information is no longer required; consent records may be retained where necessary to demonstrate complianceMailing-list informationUntil you unsubscribe or the information is no longer requiredWebsite enquiries submitted through contact formsUp to 12 months after the enquiry has been resolved, unless a longer period is reasonably requiredSocial-media or account-management information provided for a specific serviceFor the duration of the service and up to 12 months afterwards, unless required for legal, contractual or security purposesTechnical logs and security recordsGenerally up to 12 months, unless required for security investigations or legal purposesCookie and consent recordsFor the period reasonably necessary to manage and demonstrate your consent choicesComplaints and dispute recordsUp to 6 years after the matter has been resolved, or longer where legally requiredData relating to legal claims or potential legal claimsUntil the matter is resolved and for any additional period reasonably required to establish, exercise or defend legal claims

These are general retention periods rather than automatic deletion dates. I may retain information for longer where necessary to comply with a legal, regulatory, tax or accounting obligation, establish or defend legal claims, prevent fraud or misuse, resolve a dispute, or protect my legal rights.

Where personal data is no longer required, I will securely delete it, anonymise it, or otherwise restrict its use where appropriate.

Where a third-party service provider stores personal data on my behalf, that provider may apply its own retention periods in accordance with its contractual obligations and applicable privacy policy.

I periodically review the personal information I hold and remove information that is no longer necessary.

8. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about how your information is used

• Request access to your personal data

• Correct incomplete or inaccurate information

• Request deletion of your information

• Restrict or object to certain processing

• Receive certain information in a portable format

• Withdraw consent

• Object to direct marketing

• Raise concerns about automated decision-making

Raven DeLune Agency™ does not currently make decisions producing legal or similarly significant effects using solely automated processing.

To exercise your rights, contact me at info@ravendeluneagency.com.

I may need to verify your identity before completing a request.

9. Security

I use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.

No internet or electronic-storage system can be guaranteed to be completely secure.

If a personal-data breach creates a legal obligation to notify affected individuals or an authority, the required notification will be made.

10. Cookies

This website may use essential cookies required for it to operate.

Analytics, advertising and other non-essential technologies will be used only where permitted and, where required, after you have provided consent.

You should be able to accept, reject or change your non-essential cookie choices.

Further information may be provided in the website’s Cookie Notice.

11. Marketing

I will send electronic marketing only where legally permitted.

You can unsubscribe using the link provided in a marketing message or by contacting me at info@ravendeluneagency.com.

You may still receive essential service or account communications after unsubscribing from marketing.

12. Social Media and External Links

My website may link to social-media platforms and other external websites.

Those services operate under their own privacy policies. I am not responsible for how independently operated websites process personal data.

13. Children

Raven DeLune Agency™ services are intended for adults aged 18 and over.

I do not knowingly collect personal data from children through my services.

Please contact me if you believe a child has provided personal information without appropriate permission.

14. Complaints

Please contact me first so I can try to resolve your concern.

You also have the right to complain to the Office of the Commissioner for Personal Data Protection in Cyprus or another relevant supervisory authority where applicable.

15. Changes to This Notice

I may update this Privacy & Data Protection Notice when my services, technology or legal obligations change.

The latest version and revision date will be published on this website.

Contact

Nicola Sandrey
Sole Independent Owner and Operator
Raven DeLune Agency™
Email: info@ravendeluneagency.com

© 2024–2026 Nicola Sandrey, trading independently through Raven DeLune Agency™. All applicable rights reserved.

 

Raven DeLune Agency™ Cancellation and Refund Policy

Effective Date: 1 January 2024
Last Updated: 3 September 2026

1. Scope

This policy applies to services purchased directly from Nicola Sandrey, trading as Raven DeLune Agency™.

Raven DeLune Agency™ is independently and exclusively owned and operated by Nicola Sandrey.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

2. Consumer Right to Cancel

If you purchase services online as an individual consumer, you will normally have the right to cancel your contract within 14 days of the date it was agreed, without giving a reason, subject to applicable law.

This statutory cooling-off right generally does not apply to purchases made wholly for business or professional purposes.

3. Work Starting Within 14 Days

If you ask me to begin work during the 14-day cancellation period and then decide to cancel, you may be charged a fair and proportionate amount for the service already provided up to the point of cancellation, where permitted by applicable law.

If the service is fully completed within that period following your express request and acknowledgement, your statutory right to cancel may end once the service has been completed, where the applicable legal requirements have been satisfied.

Where digital content is supplied immediately, you may be asked to expressly consent to immediate access and acknowledge that this may affect or end your cancellation right where permitted by law.

4. How to Request a Cancellation or Refund

Email info@ravendeluneagency.com or use the website contact form.

Please include:

• Your name and contact details

• Your order, invoice or reference number

• The service purchased and date of purchase

• Whether you are cancelling or reporting a problem

• A clear explanation and any relevant supporting information

I aim to acknowledge requests within five business days. Complex matters may take longer to investigate, but I will keep you informed.

5. Services That Do Not Meet the Agreement

If a service is not provided with reasonable care and skill, is materially different from what was agreed, or is otherwise not supplied as required by applicable law, please contact me promptly.

Depending on the circumstances, an appropriate solution may include:

• Correcting or repeating the affected work

• Supplying the missing part of the service

• A proportionate price reduction

• A partial or full refund where legally required or otherwise agreed

6. When Refunds Will Not Normally Be Provided

Subject to your statutory rights, refunds will not normally be offered where:

• The agreed service has been properly and fully delivered

• You have simply changed your mind after the applicable cancellation period

• A deadline was missed because you did not provide required information, access, approval or materials on time

• Dissatisfaction relates only to subjective preferences outside the agreed scope

• Results depend on third-party platforms, algorithms, audience behaviour or market conditions that were not guaranteed

• Work falls outside the original service agreement or approved brief

Custom or personalised work is not automatically excluded from all consumer protections. Any cancellation restriction will apply only where legally permitted and explained before purchase.

7. Results and Third-Party Platforms

Raven DeLune Agency™ does not guarantee particular numbers of followers, views, engagement, sales, income, media coverage or platform approval unless a specific written guarantee has been expressly agreed.

Social-media platforms, search engines and other third parties may change their algorithms, rules, access or services without notice. Such changes do not automatically make my services refundable.

8. Approved Refunds

Where a refund is due following a valid consumer withdrawal, it will be processed within the period required by applicable law—normally no later than 14 days after receiving the cancellation notice, subject to any applicable legal provisions concerning the timing of reimbursement.

Other approved refunds will normally be processed within seven business days of approval.

Refunds will usually be returned through the original payment method. Your bank or payment provider may require additional time to make the funds available.

9. Chargebacks and Disputes

Please contact me before starting a payment dispute or chargeback so that I have a fair opportunity to investigate and resolve the matter.

This does not prevent you from exercising any lawful right to contact your payment provider, consumer-protection authority or court.

10. Changes to This Policy

I may update this policy to reflect changes to my services or legal obligations.

The latest version and revision date will be published on the website.

Changes will not unfairly remove rights that already apply to an existing purchase.

Contact

Nicola Sandrey
Sole Independent Owner and Operator
Raven DeLune Agency™
Email: info@ravendeluneagency.com

For consumer information concerning EU cancellation and withdrawal rights, you may consult the official Your Europe guidance on returns and withdrawal rights.

© 2024–2026 Nicola Sandrey, trading independently through Raven DeLune Agency™. All applicable rights reserved.

⁠

Raven DeLune Agency™ Cookies Policy

Effective Date: 1 January 2024
Last Updated: 3 September 2026

1. Introduction

This Cookies Policy explains how Raven DeLune Agency™, independently and exclusively owned and operated by Nicola Sandrey, uses cookies and similar technologies when you visit my website.

I use cookies and similar technologies to help the website function properly, remember certain preferences, understand website usage and, where permitted, improve the experience provided through my website.

This policy should be read together with my Privacy & Data Protection Notice.

2. What Are Cookies?

Cookies are small text files or similar technologies that may be stored on your device when you visit a website.

They can help a website remember information about your visit, preferences or interactions.

Some cookies are necessary for a website to function, while others may be used for analytics, functionality, advertising or other purposes.

3. How I Use Cookies

Depending on the website features and services available, I may use cookies and similar technologies for purposes including:

• Helping my website function correctly

• Remembering certain preferences or settings

• Understanding how visitors use my website

• Analysing website traffic and usage patterns

• Improving website performance and functionality

• Maintaining website security

• Supporting consent and cookie-preference management

• Using analytics or other non-essential technologies where legally permitted and, where required, after consent has been provided

I do not use non-essential cookies simply because you visit my website where applicable law requires your prior consent.

4. Essential and Non-Essential Cookies

Essential cookies may be necessary for the website to operate, provide requested functionality, maintain security or remember choices necessary for the service to work.

Where cookies are non-essential, such as certain analytics, advertising or tracking technologies, I will use them only where permitted by applicable law and, where required, after you have provided consent.

The specific cookies used may change as my website, services, hosting arrangements or third-party technologies change.

5. Third-Party Cookies

Some features or services on my website may be provided by third parties.

Depending on the services used, third-party providers may place or access their own cookies or similar technologies.

These providers may process information in accordance with their own privacy and cookie policies. I do not control the independent privacy practices of third-party services.

6. Managing Your Cookie Preferences

Where applicable, you may be able to accept, reject or change your non-essential cookie preferences through the cookie-consent tools provided on my website.

You can also control or delete cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality or your browsing experience.

Where consent is required, withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

7. Cookies and Personal Data

Some cookies or similar technologies may involve information that can constitute personal data.

Where this occurs, I process that information in accordance with my Privacy & Data Protection Notice and applicable data-protection law.

Further information about how I collect, use, retain and protect personal data is available in my Privacy & Data Protection Notice.

8. Changes to This Policy

I may update this Cookies Policy when my website, technologies, services or legal obligations change.

The latest version and revision date will be published on my website.

Contact

Nicola Sandrey
Sole Independent Owner and Operator
Raven DeLune Agency™
Email: info@ravendeluneagency.com

© 2024–2026 Nicola Sandrey, trading independently through Raven DeLune Agency™. All applicable rights reserved.

Raven DeLune Agency™ Child Protection Policy

Effective Date: 1 January 2024
Last Updated: 3 September 2026

1. Introduction

Raven DeLune Agency™ is independently and exclusively owned and operated by Nicola Sandrey.

I am committed to maintaining high standards of ethical responsibility and legal compliance in all aspects of my services and business activities.

I recognise my responsibility to help protect children and vulnerable individuals from exploitation, abuse and harm, particularly within digital and online environments.

This policy explains my commitment to child protection and sets out the responsibilities and expectations that apply to clients using my services.

2. Zero-Tolerance Policy

I maintain a strict zero-tolerance policy towards illegal, exploitative or harmful content involving children or vulnerable individuals.

This includes:

• Child Exploitation: Any content depicting or facilitating the sexual exploitation or abuse of a child is strictly prohibited.

• Child Sexual Abuse Material: I do not create, manage, promote, distribute, facilitate or knowingly assist with any child sexual abuse material or other unlawful sexual content involving minors.

• Illegal Content: I do not knowingly support or promote bestiality, animal cruelty, trafficking, exploitation or other unlawful activities.

• Underage Sexual Content: I do not permit or knowingly assist with explicit sexual content involving individuals under the applicable legal age.

• Exploitation or Abuse: I do not knowingly participate in activities involving the exploitation, abuse, coercion or trafficking of children or vulnerable individuals.

Where I become aware of suspected illegal or seriously harmful material, I may immediately suspend or terminate the relevant service and take any further action required or permitted by law.

3. Client Responsibilities

Clients engaging my services are responsible for ensuring that their own activities, content and instructions comply with all applicable laws and safeguarding requirements.

Where relevant, clients must:

• Implement Age Verification: Maintain appropriate procedures for verifying that performers or individuals appearing in adult or age-restricted content meet all applicable legal age requirements.

• Content Moderation: Maintain appropriate systems and procedures to prevent the creation, upload, distribution or promotion of illegal or harmful material.

• Legal Compliance: Ensure that their operations, content and commercial activities comply with applicable local, national and international laws.

• Provide Accurate Information: Provide truthful and complete information where verification, safeguarding or legal compliance is reasonably required.

• Report Concerns: Promptly notify me of any suspected child exploitation, abuse, illegal material or serious safeguarding concern connected with services I provide.

Clients must not instruct me to create, manage, promote, distribute or facilitate unlawful content or activities.

4. Monitoring, Suspension and Reporting

I may review content, instructions and marketing materials provided to me where reasonably necessary to protect children, comply with the law, safeguard my services or enforce this policy.

If I become aware of content or conduct that I reasonably believe may involve illegal or seriously harmful activity, I may take immediate action, including:

• Suspension of Services: Temporarily suspending relevant services while the matter is reviewed.

• Termination of Services: Ending a client relationship where continued involvement would be unlawful, unsafe or inconsistent with this policy.

• Content Removal: Removing or declining to publish, manage or promote material that violates this policy or applicable law, where I have control over that material.

• Reporting to Authorities: Making a report to an appropriate law-enforcement, regulatory or child-protection authority where required or permitted by law.

• Preservation of Information: Preserving relevant information where reasonably necessary for legal compliance, safeguarding, investigation or potential legal proceedings.

I will cooperate with lawful investigations and requests from competent authorities.

5. Child-Safety and Safeguarding Awareness

I encourage clients and digital creators to adopt responsible safeguarding practices, including:

• Promoting awareness of online child safety

• Using appropriate age-verification and safeguarding procedures

• Following applicable legal and industry requirements

• Taking concerns about suspected exploitation or abuse seriously

• Reporting suspicious or potentially illegal activity to the appropriate authorities

• Taking reasonable steps to prevent children from being exposed to inappropriate or unlawful material

I support responsible digital practices that contribute to a safer online environment for children and vulnerable individuals.

6. Reporting Violations

Anyone who becomes aware of a suspected violation of this policy is encouraged to contact me promptly.

Reports should include sufficient information to allow me to understand the concern, where it is safe and lawful to provide that information.

I will review reported concerns as appropriate and take reasonable action based on the circumstances.

Reports will be handled sensitively and confidentially to the extent reasonably possible and permitted by law.

Where a matter requires involvement by law enforcement, a child-protection authority or another competent authority, I may provide relevant information as required or permitted by law.

Child-protection or safeguarding concerns should be reported directly to:

Nicola Sandrey
Raven DeLune Agency™
Email: info@ravendeluneagency.com

7. Emergency Reporting Procedure

If there is an immediate risk of harm to a child or vulnerable person, or an emergency involving suspected abuse, exploitation, trafficking or other serious unlawful activity, the matter should be reported immediately to the appropriate emergency or law-enforcement authority.

Do not wait for a response from Raven DeLune Agency™ before contacting emergency services where someone may be in immediate danger.

If the emergency is in Cyprus

For an immediate emergency, contact 112 or 199 and provide the emergency operator with the relevant information.

Where a child may be at risk, the matter may also be reported to the appropriate Cyprus Police or child-protection authorities.

If the emergency is outside Cyprus

Contact the appropriate emergency service, police authority or child-protection authority in the country where the immediate risk or suspected offence is occurring.

When making an emergency report

Where it is safe and lawful to do so, provide:

• The name or identifying information of the child or vulnerable person, if known

• The location where the immediate risk is occurring

• A clear description of the suspected danger, abuse or exploitation

• Relevant names, usernames, account details or other identifying information

• The date and approximate time of the incident

• Any other information that may assist the authorities

Do not place yourself or another person at risk to obtain additional information.

Do not confront a suspected perpetrator where doing so could increase the risk of harm or interfere with an investigation.

Do not forward, download, copy, distribute or otherwise handle suspected child sexual abuse material or other illegal material unnecessarily. Instead, report the concern to the appropriate authority and follow its instructions regarding preservation or submission of evidence.

After contacting emergency services or the appropriate authority, you may also notify me at info@ravendeluneagency.com where doing so is safe and appropriate.

If I receive an emergency safeguarding report, I will take appropriate action within my control, which may include suspending services, restricting access to relevant accounts or materials where I have authority to do so, preserving relevant information, and contacting the appropriate authorities where required or permitted by law.

8. Commitment to Ethical Practices

I am committed to operating Raven DeLune Agency™ in a lawful, responsible and ethical manner.

The protection and safety of children are fundamental priorities. I will not knowingly create, facilitate, promote or support illegal or exploitative material involving children.

I will continue to maintain appropriate standards designed to prevent the use of my services for unlawful or harmful activities and will take appropriate action when safeguarding concerns arise.

9. Governing Law

This policy shall be governed by and construed in accordance with the laws of the Republic of Cyprus, subject to any mandatory rights or protections that may apply under other applicable laws.

10. Contact Information

For questions, safeguarding concerns or reports relating to this Child Protection Policy, please contact me directly:

Nicola Sandrey
Sole Independent Owner and Operator
Raven DeLune Agency™
Email: info@ravendeluneagency.com

© 2024–2026 Nicola Sandrey, trading independently through Raven DeLune Agency™. All applicable rights reserved.

Raven DeLune Agency™ Third-Party Referral & Commission Disclosure

At Raven DeLune Agency™, I believe in being open and transparent about how I operate and how certain third-party relationships may work.

From time to time, I may provide links, referrals or introductions to third-party services, platforms, tools or providers. A referral commission may apply when you use a designated referral, affiliate or partner link provided by me and subsequently sign up for, purchase or otherwise use the relevant third-party service, where that third party operates a commission or referral programme.

When a Commission May Apply

A commission may apply where:

• I provide a specific referral, affiliate or partner link;

• You use that link to visit or register with the relevant third-party service;

• You subsequently purchase, subscribe to or use an eligible service; and

• The third party's referral or affiliate programme provides for a commission or other referral payment.

Not every link, referral or introduction will generate a commission. Whether a commission is payable depends on the arrangements and eligibility requirements established by the relevant third party.

A commission may also be payable where a third party attributes a qualifying registration, purchase or subscription to my referral within its own tracking system.

Examples of When a Commission May Be Triggered

For transparency, examples may include:

• New account registration: You click my designated referral link and create a new account with an eligible third-party platform, where the platform pays a referral fee for qualifying new registrations.

• Paid subscription: You use my referral link to subscribe to a paid third-party service, and that service's affiliate programme provides a commission for qualifying subscriptions.

• Service purchase: You follow my referral link and purchase an eligible product or service from the third-party provider, resulting in a commission under its referral programme.

• Free trial that converts to paid use: You register through my referral link for an eligible free trial and subsequently convert to a paid subscription, where the third party's programme pays commission on that conversion.

• Qualifying creator-platform registration: You use a designated referral link to join a creator, digital-media or professional platform and meet that platform's requirements for a qualifying referral.

• Tracked referral after an introduction: I introduce you to a participating third-party provider, and the provider's tracking or referral system records the introduction as a qualifying referral.

These are examples only. A commission will arise only where the relevant third party's programme allows it and its applicable qualifying conditions are satisfied.

A referral commission may be a fixed amount, percentage, recurring payment or another form of compensation, depending on the agreement or programme operated by the third party.

No Additional Cost to You

Where I receive a referral commission, it is generally paid by the relevant third party and does not increase the price you pay or reduce the amount you are otherwise entitled to receive, unless the applicable third-party terms expressly state otherwise.

You will receive the pricing, payments, earnings or other benefits applicable to your agreement with the relevant third party. Any commission payable to me is handled separately by that third party.

Why I Use Referral Relationships

Referral commissions may help me maintain and develop the Raven DeLune Agency™ website, create useful resources, research new tools and technologies, and provide ongoing information and support for digital creators.

I may reinvest revenue generated through these relationships into improving my website, resources, educational materials, digital services and creator-support activities.

Independent Third Parties

Third-party platforms and providers operate independently from Raven DeLune Agency™ and may have their own terms, privacy policies, fees, eligibility requirements and business practices.

I do not control the services, policies, pricing, availability or performance of independently operated third-party platforms.

Before signing up for a third-party service, I encourage you to review its applicable terms, privacy policy, pricing and other relevant information so that you can make an informed decision.

Transparency

Where reasonably applicable, I will identify or disclose when a particular link, introduction or recommendation may result in a referral commission being paid to me.

The existence of a referral relationship does not mean that a third party owns, operates, controls or jointly manages Raven DeLune Agency™.

Raven DeLune Agency™ is independently and exclusively owned and operated by Nicola Sandrey.

Thank you for your trust and for being part of the Raven DeLune community.

Nicola Sandrey
Sole Independent Owner and Operator
Raven DeLune Agency™
Email: info@ravendeluneagency.com

© 2024–2026 Nicola Sandrey, trading independently through Raven DeLune Agency™. All applicable rights reserved.